0800 720
121
Safaricom Mobile
Network
Or
0800 2211 121
call free
from any landline in Kenya
Who runs
the One-2-One Youth Hotline?
One-2-One is
run by a Kenyan NGO based in Nairobi called Liverpool VCT, Care and
Treatment (LVCT). We are the leaders in the field of VCT service
provision in Kenya and have lots of experience providing counseling,
HIV testing, care and treatment services throughout the country.
What is
One-2-One?
One-2-One is
a unique sexual health and HIV hotline for youth in Kenya. The service
is peer based and staffed by well trained and supervised youth counsellors.
One-2-One is free when called from both Safaricom (Mobile phone) and
Telkom networks (landline).
Is One-2-One
really confidential?
Yes!
One-2-One is confidential and anonymous. We neither ask about your name
nor record the number you have used to call. We only ask callers questions
that help us improve our service, that is, how old you are, how you
found out about One-2-One and the area you are calling from. But none
of this information can identify you and you are free not to answer
if you don't want to.
Can I call
from my mobile phone?
Yes, at the
moment, the One-2-One can be reached through Safaricom and Landline
however we hope to extend these services to mobile users on Zain network
very soon.
When is
One-2-One open?
The hotline
services are open from 8am-8pm Monday to Friday and 10am-4pm on Saturdays
and Sundays. Unfortunately we are off during public holidays. If you
call at any other time you can leave a voice message with a number you
can be reached with and we'll call you back during our opening hours.
You can also leave a message through our chat function and we can email
you back during work hours.
Who calls
One-2-One?
One-2-One welcomes
all calls from anyone with a question or a problem. Although the
service was established to deal with youth sexual health issues we do
not restrict on other callers.
Currently, we receive about 560 calls per week, though this number is
steadily increasing. Currently the callers are distributed as follows
by age: 14 years and below (1.7%) , 15-19 years (44.6%), 20-25 years
(45%), 26-30 years (7.1%), and above 30years (1.6%) with male callers
being the majority (75.1%) compared to the female callers (24.9%) despite
the service being marketed to both males and females equally. At the
moment, we're refocusing our marketing strategy to try and increase
female utilization of the service.
What kind
of questions or problems do people call with?
Most of the
calls we deal with are about relationship issues (65%) followed by questions
about sexuality concerns (18.9%), psychosocial support (3.9%), pregnancy
and prevention (3.6%), and sexual abuse/GBV (0.4%). The range of calls
is wide and we frequently deal with questions about sexual orientation,
masturbation, drug use, pregnancy, STI, HIV Counseling and testing,
and a variety of other youth related concerns.
How do you
let people know about One-2-One?
We use a variety
of methods to inform people about One-2-One. This we do through distribution
of posters and business cards in schools, business places and youth
events. We also utilize other avenues of advertisement and marketing
such as the Youth Advisory Council members, counselling and testing
mobilization activities, the one2one website and through the Insyder
and Sikika teen magazines. In the last one year, we have increased our
marketing efforts to rural areas especially Central and Nyanza Province
through the Youth Advisory Council mobilization activities.
If I have
a question can I email instead of calling?
Yes! If you
have a question or concern you can email One2One and we'll reply as
quickly as possible. You can mail us at one2one@liverpoolvct.org
Staffing
One2One has
four female and two male counselors who are very dedicated and vibrant!
Hotline staff
can be reached through one2one@liverpoolvct.org.
